Refund & Returns Policy

At Pallet Liquidation USA, customer satisfaction is important to us. We proudly offer free shipping and free returns within the United States on eligible orders.

If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery.

1. 30-Day Return Policy

Customers may return eligible items within 30 days of receiving their order.

We accept returns for:

• Buyer’s remorse
• Damaged items
• Incorrect items received
• Defective or non-functioning products
• Items significantly different from the listing description

2. Return Conditions

Returned items should be sent back in the same condition received whenever possible, including any included accessories or packaging.

Products damaged after delivery due to misuse, abuse, or unauthorized modifications may not qualify for a full refund.

3. Product Condition Disclosure

Our inventory may include liquidation, overstock, shelf pulls, customer returns, open-box, refurbished, or untested merchandise unless otherwise stated in the product listing.

Because of the nature of liquidation merchandise, packaging condition, cosmetic appearance, and included accessories may vary.

4. Free Shipping

We offer free shipping on eligible orders within the United States unless otherwise stated on the product page.

5. Free Returns

We provide free return shipping for approved returns within the 30-day return period.

To start a return, please contact our support team with your order number and reason for the return before sending any merchandise back.

6. Return Method

Approved returns may be returned by mail, freight carrier, or scheduled pickup depending on the size and type of shipment.

Return instructions will be provided after the return request is approved.

7. Refunds

Once returned merchandise is received and inspected, approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–10 business days after the returned item is received.

8. Exchanges

Exchanges may be available depending on product availability.

9. Inspection Upon Delivery

Please inspect your shipment upon delivery and report any issues promptly so we can assist you quickly.

10. Contact Information

Pallet Liquidation USA
Email: sales@palletliquidationusa.com
Phone: (407) 906-2910
Hours: Monday – Saturday, 9:00 AM – 5:00 PM

11. Policy Updates

Pallet Liquidation USA reserves the right to update or modify this policy at any time with prior notice.